Customer Advantage

When you shop with Grand Slam Tennis Store you are guaranteed to get the best deals on the Internet. Our Customer Advantage program offers you the piece of mind that you are getting a fair price and that we are looking after you in other ways. Here are the 3 main components:

• 1¢ Shipping on $100+ Orders
• Free Stringing
• Best Price Guarantee

Read about each part of the Customer Advantage below.

1¢ Shipping on orders over $100

Enjoy 1 cent standard ground shipping on orders over $100.00 anywhere in the U.S., including Alaska and Hawaii.

Products ineligible for the 1¢ shipping promo include court equipment, tennis balls, Gamma tennis tubes, stringing machines, tennis tickets, RZ Trainer, Hit-A-Way Softball Trainer, Hit-A-Way Baseball Trainer, Hit-A-Way Jr, Hit-A-Way Tennis Trainer, Hit-A-Way Pole, Speedminton Pro Boxed Set, Star Kick Products, and Zip-N-Hit Baseball. All other products qualify.

Shipping Methods within the United States

Shipping Method: When in-stock items will arrive:

Delivery Charges
When completing your order, you'll have the option to ship items to one or multiple addresses. Delivery charges are based on the total merchandise shipped to each address. Your final shipping cost will be calculated automatically at check-out. The following should give you an idea of the APPROXIMATE shipping charges. Actual charges may vary depending on order weight and destination.

Shipping Method: Approximate Shipping Cost:

Saturday Delivery is available as well for $35.00 (this is a next day service and these orders are shipped on Friday only).

NOTE: Tennis balls cannot be shipped outside of the continental U.S. due to the danger of shipping the pressurized can by air.

Shipping to Hawaii, Alaska and Puerto Rico
Orders going to Hawaii, Alaska or Puerto Rico can be shipped FedEx Ground, FedEx 2-Day Air or FedEx Next Day Air. Please be aware that the cost will be slightly higher than the shipment prices for the continental U.S.

Shipping to APOs and FPOs
Orders shipped to APO or FPO addresses will ship via USPS Parcel Post. The shipping cost is approximately $10 (depending on the weight of the order). Delivery time is 7-10 business days.

International Orders
Whether you live in Helsinki, Hong Kong or Helsingborg, Grand Slam Tennis Store can deliver the goods! We offer US Postal Service Global Express Mail. The shipping costs start at approximately $28 and are delivered within 4-7 business days. The second option is through UPS Worldwide Express. The shipping costs start at approximately $40 and are delivered within 1-3 business days.

International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Grand Slam Tennis Store merchandise and shipping charges. If you have any questions about international orders, please e-mail us at info@grandslamtennisstore.com or call (760) 630-0636

If any international order is refused upon delivery for any reason, Grand Slam Tennis Store will bill all customs and duty charges to you. Once a package enters your country these charges are not reversible whether the package is delivered to you or not. Orders may be returned after receipt if there are any problems. Please be aware of all related charges when ordering.

Click here to print out the Grand Slam Tennis Store International Order Form.
Order form is in Adobe Acrobat PDF format.

Free Stringing

Most of the racquets we sell come from the manufacturer un-strung. Many players are very particular about the strings they use and the tension their racquet is strung at. In appreciation for choosing Grand Slam Tennis Store we offer you complimentary stringing on all un-strung racquets. Our stringers are all very experienced and do high quality work.

As a further display of our appreciation for being a Grand Slam Tennis Store customer, we will string your racquet with a 16g synthetic gut string at no additional charge. That’s right – free string and free stringing!

We recognize that some players have a preference for particular strings, so we offer a wide variety at modest prices in place of the complimentary 16g synthetic gut. The stringing service is still free however.

If you have any questions about our Free Stringing policy or about selecting a good string for your racquet, don't hesitate to call us at (877) 206-9045, we are happy to help.

Best Price Guarantee

110% Price Protection Policy
If you find any product on our website for a lower price on another website*, we will refund you 110% of the difference between the lower price and our price. We'll even refund the difference if we lower the price at grandslamtennisstore.com!

Here's how it works:

• The product must be currently available in the same style, size, and color that is on grandslamtennisstore.com. This does include grip size.
• The lower price must come from the website of an authorized dealer, it cannot be an auction site.
• Taxes (if any) and shipping charges (if applicable) will not be included when calculating the price difference.

Here are the three easy steps to receive your refund:

1. Order the product(s) that you want from grandslamtennisstore.com.
2. Please call us at (877) 206-9045 with your order number and the URL of the site where you found the product.
3. We will verify the information, give you a discount equal to 110% of the difference, and e-mail you with your new total.

Please note that this offer is valid for 10 days after you make your purchase.

Grand Slam Tennis Store is an AUTHORIZED DEALER of the products we carry, meaning you enjoy the warranty issued by the manufacturer. Not all websites selling tennis gear can make this claim and you as a consumer need to be careful with whom you do business. Websites that are not AUTHORIZED DEALERS will often sell product below MAP (Minimum Advertised Price), thereby violating the rules set forth by product manufacturers for selling product on the Internet. Items sold in this fashion will not carry the manufacturer's warranty! Grand Slam Tennis Store will not violate these rules, so if you find a product on a competitor's site selling below MAP we unfortunately cannot offer our Best Price Guarantee policy on these items. By shopping with us, you can be assured that you are dealing with a company of integrity and the products you buy will carry the stated manufacturer's warranty.